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Effective Date: 10 August 2025
Vialux Limited (“Vialux”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We use Google Site Kit to manage services such as Google Analytics. These services may set cookies or collect anonymised usage data.
For more information on how Google processes data, see the Google Privacy Policy.
We will never sell your data to third parties.
We keep personal data only for as long as necessary to fulfil the purposes outlined above or as required by law.
Under UK GDPR, you have the right to:
You can exercise these rights by contacting us: legals@vialux.uk
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Our use of cookies is explained in detail in our Cookie Policy. You can control your preferences using our cookie banner and adjust them anytime.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new “Effective Date.”
Vialux Limited
Luton, United Kingdom
📧 legals@vialux.uk
Effective Date: 10 August 2025
These Terms & Services (“Terms”) govern your use of the Vialux.uk website, booking platform, and related services (“Services”).
By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
Vialux Limited provides licensed Private Hire & Taxi Services in and around Luton, UK, in full compliance with
local authority regulations and licensing requirements.
Fares are quoted at the time of booking and are subject to variation if the journey is altered (e.g., additional stops,
waiting times, or route changes).
We accept payment via cash, card, or approved online payment gateways.
We reserve the right to revise, update, or modify fare rates, discounts, surcharges, and pricing tiers at any time
without prior notice. Changes take effect immediately upon being published on our platform.
While every effort is made to ensure fare accuracy, Vialux.uk is not liable for typographical errors, system malfunctions,
or technical issues resulting in incorrect fare quotations. We reserve the right to correct fares and notify you prior to
booking confirmation.
If a vehicle is soiled during a trip (e.g., vomiting, spills, excessive dirt), a cleaning fee will apply to cover the
cost of professional cleaning and downtime.
We will make reasonable efforts to ensure timely pick-up and safe transportation. We reserve the right to refuse
service if a passenger poses a safety risk or behaves in a threatening, abusive, or unlawful manner.
We are not liable for delays or missed connections caused by events beyond our control, including traffic, weather,
accidents, road closures, or mechanical breakdowns. Our liability for any claim is limited to the cost of the journey.
We process your personal data in accordance with UK GDPR and the Data Protection Act 2018.
For details, please review our Privacy Policy.
We may update these Terms from time to time. Any updates will be published on our website, and continued use
of our Services constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes
arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Vialux Limited (“Vialux”, “we”, “us”, “our”) uses cookies and similar technologies on our website and apps to improve your browsing experience, analyse site performance, and deliver personalised services.
This Cookie Policy explains what cookies are, how we use them, and how you can control your preferences.
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites remember your actions and preferences over time, making your browsing experience smoother and more personalised.
We also use similar technologies such as pixels, scripts, and local storage for tracking and analytics.
Essential for the operation of our website and services, including:
You cannot opt out of these cookies, as they are required for the site to function.
Used to collect anonymous data about how visitors use our website. They help us:
Google Site Kit & Consent Mode: We use Google Site Kit to manage services like Google Analytics. Consent Mode ensures that Google only activates these services after you have granted permission. If you reject analytics cookies, Site Kit will prevent Google Analytics from tracking your data.
Improve your experience by remembering:
Used to:
Advertising cookies will only be activated if you consent to them.
Some cookies may be placed by third-party service providers (e.g., analytics tools, payment processors).
Third-party privacy policies:
When you first visit Vialux.uk, a cookie consent banner allows you to:
Your preferences are saved in your browser (via local storage) and applied on future visits.
You can change or withdraw your consent at any time by clicking “Cookie Settings” in the website footer or clearing your browser storage.
You can block or delete cookies via your browser settings:
We may update this Cookie Policy periodically to reflect changes in technology or regulations. Any changes will be posted on this page with a new “Effective Date.”
For questions about this Cookie Policy or our use of cookies, contact:
Vialux Limited
3 The Grove Lu1 5PE Luton, United Kingdom
📧 legals@vialux.uk
